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[Info] Majestic Aquariums Website!

This forum is run by Majestic Aquariums (a MASA Business Partner). Please feel free to use this forum to discuss any topics about products, sales or any general questions you would like us to answer.

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[Info] Majestic Aquariums Website!

Postby Hung@Maj.Aquariums » Thu 03 Jul, 2014 6:23 pm

For those who don't know, we have a website!

Check it out: http://www.majesticaquariums.com.au/

Here are just some special experiences that our website offers:
-Range: We have a huge range of products up for offer, and as long as the product is available in Australia, we will get it to you. So when putting in an order, be assured that 99.999% of the time, we'll get it to you.
-Prices:: We base our prices on what's recommended by our suppliers, to ensure best business practices. We neither try to undercut other businesses and inducing price wars, nor do we rip our customers off. Of course, there may be some mistakes with the upload process - if you do see a price that may be too high or too low, please don't hesitate to contact us!
-Instant Pricematch: For ease of shopping - we offer an instant price match process. So long as the price does not put us under cost, and that the product specifications match, then we are happy to match any price, anywhere in Australia! Note that with the transition to our new site, this function is temporarily unavailable. Don't worry, it shall be back soon! For now, please contact us directly for special prices.
-Discounts: MASA members get a 5% discount for all online purchases. Note that this is not applicable with other promotions, unless stated otherwise. This is now an automated process for all MASA and MASS members, once you are signed up. You can set up your account by yourself, or by contacting us. Either way, please contact us directly via PM or email, to verify your membership.

And for queries, simply contact us through here]. Alternatively, send us an email to info@majesticaquariums.com.au, or a pm through Reefing the Australian Way!

Terms and Conditions:

One of the unique features of Majestic Aquariums is that we price match, and through our website, it is done easily and without any hassle.

If you see any of our products listed elsewhere on a reputable retail website, there is an option to price match - in the product, simply click on the price match button, enter your price in, and the link to where you found our product listed for less.

From there, you can check out as usual, and we`ll process the order.

Note that we cannot price match if the price listed is lower than our cost price, or if the source is not reputable enough (i.e. you cannot just create a random website or the likes with a lower price and use that). We do not accept classified websites such as gumtree and ebay, as these are not `retail` websites in the sense that we are.

Price match must also include GST and any delivery cost.

If we are unable to accept the price match, we will provide a refund for the product.

Dry Stock Shipping Process

Majestic Aquarium offers shipping to any and every location in Australia.

Unless the product is overly heavy or bulky, we only charge a flat rate of $9.95 for all deliveries, regardless of the price of the item. If your order is over $150, then the delivery fee is waived unless under one of the following conditions:
-It is overly heavy.
-It is bulky.
-It is cumbersome.

In which case we may actually have to charge extra for delivery, to cover the increased courier fees.

Delivery time varies, and depending on where you are located, it may take some time to arrive.

-We do not normally ship outside of Australia

Live Fish Shipping Process

If the fish are in stock they will be sent out asap. We are committed to ensuring you get your fish as fast as possible!

If you are in Sydney the fish will be shipped by courier.

If you are not in Sydney and you request your fish to be sent by courier, we do not have an arrive alive guaranty. We do not ship at the end of the week by courier to avoid them being caught over a weekend at the depot. Note that depending on the distance sent, this could incur additional costs.

If you are not in Sydney and the order is over $250 the fish will be shipped by air to your local airport. Our airport to airport service is very safe as the fish will leave here in the morning and you will likely receive them on the same day. You will be required to pick the fish up from your local airport.

If you are not in Sydney and the order is under $250 they can be shipped to your local airport for $40-120 per box for our arrive alive guaranty.

If the fish are not in stock they will need to be ordered that week so they will likely be sent the following week.

If you live in a rural area please email us for live fish shipping charges.

Please quote your postcode on all correspondences for more precise quotes.

Availability and Stock
Before ordering please contact us to check the fish`s availability.

Please understand that rare fish and fish that have sold out may take time to source so please be patient!

We will do our best to finalize your order asap!
Any fish that are not available can be substituted by request.

-We are unable to ship to PO boxes.
-We do not ship outside of Australia.
-We may have to charge extra in freight if we are not making enough in the sale to cover the costs.
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